Frequently Asked Questions
Q: What kinds of furniture does your company produce?
Frankly Speaking, there is no problem with making any kind of furniture in our factory. If you can provide product design and product details and product drawings, that makes us like icing on the cake, saving time and cost control.
In addition, we can produce any kind of household products, because we have about 20 brother factories in mainland China
Q: Are you trading company or factory?
We are HK International Company. We have 2 factories of our own in China.and we have about 20 brothers' factories all over China, in a word, we're the stockholder of our brothers' factories. More details about our company,pls visit this webpage: ABOUT LHL
This HK Company is the business department of our 2 factories, So do the business with HK company or with our factories are the same for us. But you can do which way is the best for you that's okay for us.
Q: Can you OEM or ODM ?
Yes, customize product is available in our China factory. Please kindly send your design pictures or drawings to us, then our professional designers and engineers will look into it and see what we can do. A short time we give you the detailed satisfied answers.
Q: What is the lead time?
For the small order with material in stock, we can deliver in 30 days .For big order, the lead time is usually 40 days after the deposit.
Q:what is the payment ?
T/T:Pay 30% as deposit,70% balance before shipment. Or LC at sight.
Q:What is the warranty of the product ?
Commonly speaking, 3 years for panel or solid wood furniture but sofa the leather and fabric quality is depend on your price, such as genuine leather is 3 years and synthetic leather is 2 years.We extend a 100% satisfaction guarantee on all items. Please feel free to feedback immediately if you are not pleased with colleague’s quality or service. For the overseas orders, we guarantee most accessories. However, items must not be returned since the shipping cost is high. We will send replacements at our cost to repair or compensate new ones in some coming orders.
Q:What is the MOQ for your products ?
Our MOQ is 30 set per style or 20'GP . Except items which have stock.
Q:How does your quality control since you know I am not in China?
We have a complete QC system to manage our quality, our QC team will be tracing difference phase of production from beginning,The most important we will be self-inspection before cargo ship out and will take product pictures and quality report to each customer that you ordered from us. No matter you are first time to cooperate with us or you had ordered many times. We do 100% checking during mass production process. Also you can ask or choose the third inspection company to check the goods before shipping.
Q.How much will the shipping charges be?
This will depend on the size of your shipment and the method of shipping. EXW or FOB are both available .
Q: How does your company control the products' quality when starting business between us?
We have the Quality Assurance Team... More details please visit this webpage: Quality Assurance
Q: What loading ports are there for shipment?
Choose the port of shipment according to the distance of the factory from the port. Such as Shenzhen,Guangzhou,Fuzhou,Qingdao etc
Q: Could your company print our logo or brand on the outer carton?
Yes, Any legal brand or brand you offer, we can print it on the outer carton box
Q：Could you send us some samples first to evaluate the quality of your products?
Yes,we can. But your company must place us samples order & pay the 3 times price for the samples before making.
Q: Could you deliver the samples by DHL or Fedex?
Yes, But your company pay the express fee .